What Is Reasonable Accommodation?
I’m running into a problem with our disabilities services office, which on our campus reviews and manages student requests for accommodations such as extra time, alternative exam formats, and the like. In the opinion of some of our faculty, this office regularly moves from its management role to a more charged advocacy role that at times has become almost adversarial, especially in terms of pushing what might the boundaries of a “reasonable accommodation.” As chair I’m caught in the middle of this. I occasionally get informed by the office that some faculty are not being especially helpful, with the implication that I should intervene or pressure them. Similarly, faculty seek my support for the limits they believe they need to put on the office’s requests, which can include telling the office to respect the faculty member’s decisions. I’m sympathetic with both parties–how do I manage these sort of situations effectively?